Shipping Policy

At sleenova, we aim to make your experience as seamless as your sleep. Below is everything you need to know about how and when your order will arrive.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping Destinations

We currently ship to most countries worldwide.
Available shipping options and delivery timelines will be shown at checkout based on your location.

If your country is not listed at checkout, please contact our support team before placing an order.

Estimated Delivery Times

Delivery times may vary depending on destination, customs processing, and local courier services.

  • United States : 4–7 business days

  • Rest of World: 7-15 business days

These are estimated delivery times and are not guaranteed.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
Any applicable shipping promotions or free shipping offers will be clearly displayed during checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after dispatch.

If you experience any issues with tracking, our support team is happy to assist.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Customs policies vary widely, and we recommend checking with your local customs office for more information.

Delays & Exceptions

While we strive to meet delivery estimates, delays may occasionally occur due to customs clearance, carrier disruptions, weather conditions, or high-volume periods.

sleenova is not responsible for delays caused by factors outside our control, but we will always support you in tracking and resolving delivery issues.

Incorrect Address Information

Please ensure all shipping details are accurate at checkout.
sleenova is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

If you need to update your shipping address, contact us as soon as possible after placing your order.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact our support team within 7 days of delivery or expected delivery date.
We will work with the carrier to investigate and provide a suitable resolution.

Contact Us

If you have any questions about shipping or delivery, our support team is here to help.

Email: support@sleenova.co

Response time: typically within 24–48 business hours