What is Covered by Our Warranty?

Our warranty covers any defects in materials or workmanship under normal use. If your Sleenova product experiences a manufacturing defect, we will repair or replace it at no cost to you. We are committed to providing the highest-quality sleep experience, and this warranty reflects that dedication.

Covered

  • Defects in material or craftsmanship
  • Issues occurring under normal use and proper care
  • Faults that affect functionality, performance, or comfort

Not Covered

  • Damage due to misuse, accidental damage, or improper care
  • Wear and tear from regular use
  • Products that have been modified or altered in any way

How to File a Warranty Claim

If you experience any issues with your Sleenova product, follow these simple steps to file a warranty claim:

Contact Support

Reach out to our customer service team at support@sleenova.co with your order number and a detailed description of the issue.

Provide Proof of Purchase

To process your claim, we’ll need a copy of your receipt or proof of purchase. This helps us verify the warranty period.

Review & Resolution

Once we have your claim, our team will evaluate it and provide a resolution. We may request additional information or images to better understand the issue.

Warranty Duration

We stand behind our product with a full 18-month warranty from the date of purchase, giving you long-lasting peace of mind.
If you experience any issues along the way, simply reach out to our support team — we’ll make it right with quick and reliable assistance, including repair or replacement options.

How to Care for Your Sleenova Product

To ensure the longevity of your product and maximize its performance, please follow our care guidelines:

  • Keep your product clean by following the care instructions provided with your purchase.
  • Avoid harsh chemicals or cleaning agents that could damage the materials.
  • Store your product properly to prevent exposure to extreme conditions like direct sunlight or moisture.

Repairs & Replacements

If your product is covered under warranty and a replacement or repair is necessary, we will handle the shipping costs for the return of your item and send you the new or repaired product at no extra charge.

For products outside the warranty period: If your product needs repair or replacement after the warranty has expired, we offer affordable repair services. Please contact our support team for assistance.

Additional Information

  • International Warranty: Our warranty is available globally. However, shipping costs for international warranty claims may vary.
  • Transferability: The warranty is transferable, so if you decide to gift your product, the new owner will also benefit from the remaining warranty coverage.

Need Assistance?

If you have any questions or need assistance, our support team is here to help you. Contact us anytime at support@sleenova.co, and we’ll make sure your concerns are addressed quickly and efficiently.

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